Policies

Returns Policy

Items can be returned only if the item is faulty and still in original condition. No returns will be accepted for used items. Items can be returned to: PO Box 3050, Wheelers Hill VIC 3150. Please call on (03) 9545 0073 if you have any questions prior to returning items. 

Security

Credit cards are handled directly by the ANZ E-Gate system. This website does not store any credit card information. All confidentail information is passed over a secure SSL 256kibt connection.

Currency

All items on the Mineralogie website are in Australian Dollars ($AUD). 

Shipping Policy

How much will shipping cost?

Standard Post - $5.95 Flat Rate - 1-7 working days

Express Post - $9.95 Flat Rate - 1-4 working days

All our parcels are sent with Australia Post. Standard Post can in some cases take up to 7 working days to get to you, so we strongly recommend choosing Express Post. That way you can get your hands on your goodies ASAP and the price also includes insurance and tracking. Bargain!

It is always best to have your parcel delivered to an address where someone will be to available receive it. A business address is good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work). You don't want someone else's grubby mitts all over your new makeup.

What if my order hasn't arrived in the estimated time?

If you're waiting to receive your parcel and you think it should have arrived by now:

The delivery times listed above are from the time the parcel is dispatched, not from the time you place your order. So make sure you count the days from the dispatch date, not from the order date. Also, "working days" means Monday to Friday only, and doesn't include public holidays.

Check at your local post office or mail centre to see if they are holding it there for you. Sometimes the posties forget to leave a card to tell you to pick the parcel up.

If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel.
Check your order tracking to make sure the shipping address was correct.

Done all the above, and still no parcel? Email us with your order number and we'll look into it for you. 

Privacy Policy

We care about your privacy. We will not sell or share your name, address, phone numbers or email address to any third party advertisers. Please read our privacy policy below for further details.

CHILDREN'S PRIVACY
Children should always get permission from their parents before sending any information about themselves (such as their names, email addresses, and phone numbers) over the Internet, to us or to anyone else. We won't knowingly allow anyone under 13 to register with our site or to provide any other personally identifying information. If you’re under 13, please do not provide us with any personally identifying information about yourself (such as your name, your email address or your phone number).

TYPES OF INFORMATION WE COLLECT
The information we gather on Mineralogie falls into two categories: (1) information (for example, your name and address) that you voluntarily supply when you fill out the form on the Contact Us pages on the site, and (2) information gathered on usage patterns and preferences as visitors navigate through our sites. In some cases, it is an affiliate of ours (our web site hosting company) that collects the information on our behalf. We cannot send you email or call you if you don't provide us your email address and phone number.

Our web server automatically collects limited information about your computer configuration when you visit our site, including the type of browser software you use, the operating system you're running, the resolution of your computer monitor, the website that referred you, and your IP address. Your IP address is a numerical address that is used by computers connected to the Internet to identify your computer so that data (such as the web pages you want to view) can be transmitted to you.

STORAGE OF INFORMATION
All information gathered on Mineralogie is stored within a database operated by us or by Web Site Optimizers, LLC on our behalf. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet.

LINKS TO OTHER SITES
We do not necessarily endorse any products or services provided by the sites to which we link since these third-party sites are owned and operated by entities other than us. These third-party sites may have their separate privacy and data collection practices that are beyond our control. Any personal information that you provide to these third-party sites will be regulated by their privacy policy, if any. We can assume no responsibility or liability whatsoever for the practices, actions or policies of these third-party sites, and cannot be responsible for their content or privacy practices.

USE OF COOKIES
A "cookie" is a small amount of information sent to the hard drive of your computer. If you place an item in a shopping cart during your visit to Mineralogie, we will create a cookie containing only a reference to that cart on your computer. This allows us to associate your selected items with your shopping cart until you checkout and buy the items. We do not retain any personal information as a result of our use of cookies. Most web browsers automatically accept cookies, but you can normally instruct your browser not to accept them. However, this will prevent you from being able to order from us online.

Terms & Conditions

By visiting Mineralogie, you accept, without limitation or qualification, these Conditions of Use and agree, without limitation, to the terms of our Privacy Policy. If you do not agree to these Conditions of Use and our Privacy Policy, please do not use our services or visit Mineralogie. Acceptance of these Conditions of Use constitutes a legal agreement between you and Mineralogie, the parent company for Mineralogie and Mineralogie.

Article 1: Limits of Use
You must be 18 years of age or older to access Mineralogie or use our services. By accessing Mineralogie, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with Mineralogie.

You also agree not to interfere with the servers or networks connected to Mineralogie or to violate any of the procedures, policies or regulations of networks connected to Mineralogie, the terms of which are incorporated herein. You also agree not to impersonate any other person while using Mineralogie, conduct yourself in an inappropriate, offensive, indecent, or vulgar manner while using our service or Mineralogie, or use Mineralogie for any unlawful purpose.

You further agree to only submit content to Mineralogie that is (a) owned by you, (b) submitted with the express permission of the owner or within the scope of the license to such content, or (c) in the public domain. Mineralogie reserves the right to terminate your access to Mineralogie or any of its services if it determines that you do not comply with these terms and conditions; provide false or inaccurate information when filling out the form on our Contact Us pages; engage in any conduct that would otherwise harm any of Mineralogie' rights or interests in Mineralogie, services, or other property; or for any or no reason whatsoever without prior notice to you.

Article 2: Warranty Disclaimer
The materials contained in Mineralogie are provided "as is" without warranties of any kind either expressed or implied. We assume no liability or responsibility for any errors or omissions in the content of Mineralogie, any failures, delays or interruptions in the delivery of any content of Mineralogie , any losses or damages arising from the use of Mineralogie, or any conduct of users of Mineralogie. Colors of makeup products may vary depending on your computer monitor or its settings. We in no way guarantee the color of the makeup based on your computer's representation of the color of the makeup.

Article 3: Limit of Liability
Neither Mineralogie nor Web Site Optimizers shall be liable for any damages arising out of use of the Mineralogie Website.

Article 4: Selling our Products via Website or Television
Mineralogie is in the business of wholesaling mineral makeup and associated products. Mineralogie sells retail makeup products to the public. No person or entity is permitted to sell our makeup products online without written permission from Mineralogie. Under no circumstances is any person or entity allowed to sell our products via online auction (such as EBAY) or via television program (such as HSN or QVC).

Article 5: Copyright
All content included on Mineralogie, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Mineralogie and is protected by United States and international copyright laws. The compilation of all content on Mineralogie is the exclusive property of Mineralogie or Website Optimizers and is protected by United States and international copyright laws.

Article 6: Law and Jurisdiction
You agree that any issue or dispute arising out of or in connection with your use of Mineralogie, intellectual property, the Conditions of Use, the Privacy Policy, or any matter concerning Mineralogie and Mineralogie shall be governed by the laws of the United States and the State of Texas. If any provision of the Terms of Use or Privacy Policy is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms of Use or Privacy Policy, which shall remain in full force and effect.

By using Mineralogie, you agree to comply with all applicable laws and regulations, including export and re-export control laws and regulations of the United States. The material provided on Mineralogie is protected by law including, but not limited to, United States copyright and trademark law and international treaties. Mineralogie makes no representation that materials contained in Mineralogie are appropriate or available for use in other locations and access to them from territories where their contents are illegal is prohibited. Those who choose to access Mineralogie from locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws.

Article 7: Use of Information that is submitted to Mineralogie
Mineralogie is free to use any comments, information, ideas, concepts, reviews, testimonials or techniques contained in any communication you may send to Mineralogie without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving Mineralogie or other websites. Furthermore, by posting any information on Mineralogie, you grant us a nonexclusive, royalty-free, worldwide, perpetual license to display, use, reproduce or modify that information. Any information submitted on Mineralogie is subject to the Mineralogie Privacy Policy, the terms of which are incorporated herein.

Article 8: Outbound Links
Mineralogie contains links to sites owned or operated by parties other than Mineralogie. Such links are provided for your convenience only. Mineralogie does not control, and is not responsible for, the content or privacy policies on, or the security of, such sites. Mineralogie specifically disclaims any responsibility if such sites:
infringe any third party's intellectual property rights;
are inaccurate, incomplete or misleading;
are not merchantable or fit for a particular purpose;
do not provide adequate security;
contain viruses or other items of a destructive nature; or
are libelous or defamatory.

Neither does Mineralogie endorse the content, or any products or services available, on such sites. If you establish a link to such sites, you do so at your own risk and without the permission of Mineralogie.